Frequently Asked Questions

Getting to know the product

A living wall is a vertical garden that offers a new dimension to an unused space. Whether you are looking to re-invent a small space within your home; or you are looking to really upscale your commercial property; Vistafolia offer the world’s number 1 artificial green wall system. Our Artificial living walls are ultra-realistic, packed with a variety of foliage to give it a lush, vibrant look. Vistafolia Artificial Living walls are easy to install with our state-of-the-art fixings. Complimented by a variety of Color boxes that give your artificial living wall more color and depth. Lastly, our walls are designed to last. With world-leading Fire and UV certificates, they are safe to use in any environment and their longevity is unmatched. They require very little maintenance, just a little bit of dusting or a light hosing to keep up appearances. Because of this, the artificial living walls are very versatile and can be used for households, gardens, retail, commercial, healthcare and much more. For more information on our Vistafolia Artificial Living Walls, visit our About Us page.

An artificial living wall can be as large or as small as you would like it to be. The beauty about Vistafolia artificial living walls is that they are fully customisable and we can fit any project. Therefore, whether your idea is to fit a large commercial building or simply to re-design a small wall in your kitchen or bathroom, we can cater for that. Each of the Vistafolia panels are by default 31.5″ x 31.5″ but can be cut to virtually any size in order to fit perfectly on your wall. Check out our case studies to see the various sizes of walls we have done over the years. If you would like a quote on how much your wall may cost, give our amazing sales team a call on: 727 325 2901 and they can give you an exact quote for the size you are looking for.

Vistafolia’s Color & Texture Boxes help customise the details of your green wall with vibrant selection of colors and textures to add extra depth to your wall. At Vistafolia, we have 8 Color Boxes for you to choose from:

Each of these color boxes contains enough plants to personalise approximately 6-8 Vistafolia panels. They are manufactured to ISO 9001 standards, and all come with a 5 year warranty.

You can have as many Color Boxes as you like, and you can mix them up as much as you like. All of the Color Boxes add their own unique dimension to your Vistafolia panels and with millions of different ways of designing your wall, why not experiment with what works for you. Check them out here. They are easy to install into the wall and easily detachable so that you can change them either in different seasons of the year or if you’ve had the same guests over for dinner a few too many times. Just get in touch with our amazing sales team and they can help you out on 727 325 2901.

The Vistafolia Color Boxes will not come pre-attached to the wall; but will in arrive in specially packed and identifiable colored boxes that you can attach. This is to ensure that the Color Boxes and Panels reach you in perfect condition as the packaging is made to measure but also so that you have full control on how your wall will look. Remember, it’s your wall, your way. You can choose how much of the contents of the color box ends up on your wall.

You can find Vistafolia’s Color Boxes on our website that offer the Artificial Green Wall panels a whole new dimension. Giving it a vibrant color that is carefully designed to fit seamlessly on the wall. The color boxes come in 8 different varieties; giving you choice and customisability. The plants from our color boxes can be attached and detached from the wall easily, giving you the freedom to change the wall whenever it takes your fancy. Want to impress your friends on your Friday Game nights? Make it look like you’ve installed a new wall since their last visit with our Color Boxes. You can find our Vistafolia’s Artificial Living Wall Color Boxes here.

The VistaFolia Artificial Living Walls are labelled A, B & C in order to help create combinations of designs without repeating itself. Other manufacturers will just offer you a generic, design but you will find that their designs repeat themselves. Our solution on the other hand is a carefully designed and developed 3 panel system with foliage specifically arranged different for each panel to ensure a truly natural looking wall. So, of course you can choose whatever way to arrange them, but all the design work is already done for you. For more information, click here and scroll for all the information on how our award-winning panels work. However, to help disrupt any potential repetition, you can also purchase color boxes which really do offer a whole new dimension to your wall. Offering 8 different colors from Forest Flame to Lush Green; you have plenty of choice. Talk to our amazing team today on 727 325 2901 and they will be happy to help!

Yes, we do offer samples of Vistafolia Artificial Green Wall Panels. We understand this is a big investment for anyone and that is why we are more than happy to offer you as much help and guidance as possible. Here at Vistafolia we are very confident in the quality of our Artificial Living Wall panels that we are certain that you’ll love it too. You will then be able to see first-hand the careful design that goes into our Green Wall panels and what makes us the leaders of innovation in our field. To find out more about purchasing one, please give our wonderful sales team on 727 325 2901. However, if you’re still not ready for that sample or still short of ideas, please download our brochure here. Hopefully that will offer you plenty of inspiration!

Here at Vistafolia; we understand that it’s a big investment. That’s why we offer samples to help ease those nerves. To start with, you can purchase a sample panel which will help showcase its qualities and the years of design that has gone into the Artificial Living Wall Panels. Please contact our fantastic sales team and they would be more than happy to help get you started with these. 

info@vistafolia.com

Yes, we have a number of locations across the UK that you can see our artificial green wall products for yourself. More info on these can be found here

Visitors are always welcome at our facility in UK if you're ever over this side of the pond. Alternatively, let us put you in touch with your local US location and they'll be able to assist you. 

No appointment is necessary, but it’s useful to know that you’re coming so that we can ensure someone is available to chat with you. Want to come down? Get in touch with us today. 

Installation and After Care

You can install a Vistafolia artificial living wall yourself. Vistafolia offers all the fixings you need to mount your panels onto the wall of your choice. Of course, the amount of fixings and panels are calculated during a quote with our brilliant sales team, which then means all you have to do is attach it to the wall and start mounting the panels. Still having trouble? You can find a lot more information on our Guides page which offers more in-depth information on our technical data, installation guides, cleaning manuals and how to get the most out of your vertical garden wall. However, please also remember that we do have a dedicated technical team that can fit your new artificial garden wall to the exact requirements that you desire.

info@vistafolia.com

Yes, absolutely. You can fit a Vistafolia artificial living wall yourself. Vistafolia offers all the fixings you need to mount your panels onto the wall of your choice. Of course, the amount of fixings and panels are calculated during a quote with our brilliant sales team, which then means all you have to do is attach it to the wall and start mounting the panels. Still having trouble? You can find a lot more information on our Guides page which offers more in-depth information on our technical data, installation guides, cleaning manuals and how to get the most out of your vertical garden wall. However, please also remember that we do have a dedicated technical team that can fit your new artificial garden wall to the exact requirements that you desire.

Yes definitely. The panels can be cut to virtually any size depending on your requirements. Either our team will take care of this for you as part of your installation, or if you’re installing yourself we can provide all the necessary details for you including technical guides and detailed videos. 

For most installations, we would strongly recommend using our fixing system. It has been specifically designed to hold your artificial plant wall in place and tested to ensure longevity.

For some installations, such as onto a timber frame, the fixings aren’t necessary. Information on the different installation methods can be found in our technical guide

Vistafolia Artificial Green Walls require very little to no maintenance. That’s the benefit of an artificial green wall. Living walls obviously require watering and maintenance over time due to growth and seasonal changes. However, because Vistafolia’s panels and designed and developed to last, all that would need require (if you choose to do so) is the occasional dusting internally and externally and a light hose down just to get rid of any wind borne debris over the years. Ultimately, it means you can go on extended holidays worry free and your Vistafolia Artificial Living Wall will be exactly how you left it! More information on how you can clean your Vistafolia panels can be found here.

We don’t recommend using a jetwash on our green plant walls. High velocity water may damage the foliage and cause some plants to come loose. We instead would recommend using a standard hose to keep your green wall looking its best. More information on maintaining your Vistafolia installation can be found here.

Vistafolia’s replica green plants walls are tested for harmful chemicals and as such as perfectly safe to use near water. Most artificial green walls do not have any certification to prove that they’ve been tested for this and so we would recommend avoiding any that haven’t been tested for your own safety. Some manufacturers also spray their walls with chemicals after manufacturing to help with UV or fire performance. Exposing them to pool water could cause a chemical reaction. All of the technology that goes into Vistafolia’s green walls is within the chemical make up of the plants, so it won’t simply wash off and will stay working for years to come. 

Certifications

Our Vistafolia Artificial Living Walls are fully UV tested and certified and therefore are able to sustain UV (Ultraviolet) radiation in even the warmest environments. We are the market leaders when it comes to our durability of UV within our green walls. UV radiation is the energy produced by the sun that we unfortunately cannot see but it can have damaging effects on certain plastics. Rival products don’t have the same UV certifications as Vistafolia and therefore their products aren’t as UV stable as ours and the vast majority cannot evidence any form of testing certification. UV degredation is cumulative so it sadly does not just come and go. Don’t worry though, UV radiation does not cause any harmful damage to our living walls, which is why we warranty them for 5 years, longer than any other product on the market. 

Sadly no artificial living wall on the market is fireproof. However, Vistafolia’s artificial living wall is fire retardant. This means that the wall does not contain any properties that aid in the spread of fire and thus are perfectly safe to use.

Yes, Vistafolia’s Artificial Living walls are fire retardant. This means that it does not contain any properties that aid in the spreading of fire. However, a lot of competitive manufacturers of green walls claim that their product is fire retardant but do not have any certifications to confirm that. Vistafolia are the only provider of artificial green walls on the market to have both certificates in UV testing and Fire Rating. Do make sure to double check if going elsewhere. Information on our testing and certifications can be found here.

A class O certification is not relevant to our product. However, Vistafolia Artificial Living wall panels are tested against BS EN 13501-1 which is the European Fire Classification and is classified as a Bs1d0. This is equivalent to Class O against BS 476. Vistafolia’s Artificial Living Wall panels are the only panels on the market that are UV and Fire Retardant certified. This means that there are no properties in our artificial living walls that aid in the spread of fire. At Vistafolia, we are always thinking ahead and always looking to improve the design and practical elements of our product. For more information on the research and development we do at Vistafolia, click here.

Anything is UV stable for a certain amount of time, whether that by days, weeks or even years. The vast majority of products do not have any certifcation to prove that they have been tested. However, Vistafolia’s artificial living walls are UV stable and have undertaken vigorous testing to high irradiance levels to ensure that it is the most UV stable on the market. Therefore, this means that Vistafolia’s artificial green walls are the strongest in the market when it comes to battling against the Sun’s radiation. Other competitors will tell you that they are UV stable but aren’t actually certified. Vistafolia are the only provider of artificial living walls with both UV and Fire retardant certifications. Be sure to double check if going elsewhere. Our technical information and certificates can be found here.

Vistafolia artificial living walls are built to last. Designed and developed in the UK, Vistafolia panels are built with a combination of long lasting materials and scientific research that allows the product to withstand the elements. The Vistafolia artificial living wall panels are fire retardant which means that the product does not contain components that aid the spread of fire. The panels are also UV certified which means that it’s the longest lasting product on the market in an outdoor environment. This also means that the color will not fade and will stay vibrant for years to come. This includes the color boxes which you can find here.

Vistafolia artificial walls comply with REACH, RoHS, and Prop 65 for reportable levels of chemicals of high concern. This means that the wall does not give off any polluting fumes and are perfectly suitable to use within a household or a populated environment. Therefore, the wall is completely safe when attached/fixed correctly to the wall with our specialised and innovative fixings. As real as it looks, please do not attempt to eat it. It’s not as healthy for you as real plants.

Yes. Vistafolia’s living walls are recyclable but it is a specialist process and cannot just be popped into a recycling bin.

The Artificial Faux Wall foliage can be shredded to create polymer beads, melted down and moulded into coasters for cups and mugs. A very simple process and one that was compatible with our Vistafolia Artificial Living Wall foliage.

Our Artificial Green Walls can be recycled and re-purposed for a different means. Get in touch with us to find out more.

Vistafolia Artificial Green Walls are extremely resistant to the wind. Designed and developed to be a permanent indoor and outdoor centrepiece; it will remain strong in many weather conditions. The fixings that you can purchase with our panels; which are created to be disguised behind the foliage, are very strong and will hold your Vistafolia Wall in place. Be sure to follow the installation guidance on our website which you can find here. Reading this will help as a guide to make sure you follow best practice to fit your panels effectively. However, if you have purchased a wall and now remain unsure whether you can fit it yourself; please get in touch and we can bring in the A Team to fit the wall for you (Sadly not the real A team, but our Technical Team are very good).

Delivery & Shipping

The length it takes for us to ship our Vistafolia Artificial Living Wall Panels to you depends on different variables. Shipping may be as fast as next day delivery for a few panels but it can range in time length depending on the size of the order (If you have ordered 3 panels or 300 panels will affect shipping time). The ease of access to the location will also affect timescale i.e. distance from distributor, living in a rural environment with little infrastructure. If you would a better understanding on how long your order will get to you, give us a call and speak to our wonderful sales team and they can give you a better indication and can also make any special arrangements to help fit around your schedule. Call us on 727 325 2901.

Yes, there is a cost for shipping but the cost is dependent on a few factors:

  • Location: If you live in a very rural area with little to no infrastructure then shipping cost may be higher due to the difficulties of transportation.
  • Size of Order: If you order a few panels, then most likely you will get a low cost for shipping. However larger orders may be subject to higher shipping costs due to the sheer size of the order and its effect on transportation.
  • External Factors: Things aren’t quite back to normal just yet, so therefore there are somethings that might just be out of our control. However, we won’t just spring these costs on you last minute. Have a chat with our sales team if you are unsure or when making an order and they can offer you a more accurate price for shipping and can even make special arrangements so that everything is easier for you.


Give us a call on: 727 325 2901 and speak to our fantastic sales team. We are here to help!

How we ship your artificial green wall to you will depend on the size of the order but the vast majority are either delivered by a courier, or will arrive on a pallet from a dedicated haulier. 

Yes, Vistafolia do deliver outside of the US. We actually deliver anywhere in the world. However, please note that the delivery costs will vary with each order depending on certain factors including but not limited to:

  • Quantity
  • Location

Please do get in touch with our fantastic sales team and they can help you navigate these costs so that you aren’t paying over the odds. You can reach them on 727 325 2901.

info@vistafolia.com

Absolutely! We have many distribution partners throughout North America. Get in touch today to find out more. 

Vistafolia works with a number of trusted partners in various locations across the globe. Get in touch with us to find out if there is one local to you. If there isn’t one, then we will simply assist you from here in the UK.

Interested in becoming a Vistafolia partner? Drop us an email telling us more about your business and why you’d be a good fit and someone from our team will be in touch. 

Cost

The cost of your Vistafolia Artificial Green Wall is dependent on your own design and size. Looking for a few panels to add a new vibrant dimension to your kitchen? That seems like a smaller job and therefore requiring less panels which will keep costs lower than a large commercial project. However, these are certain variables you need to consider.

A small residential Vistafolia Artificial Living Wall project will require less panels than a large commercial project. Therefore, when enquiring and talking to our sales team, equip yourself with the size of your project so that they can accurately gauge how many panels you will need for your job. To see the size of the panels, visit the Vistafolia Artificial Living Wall product page here.

Get in touch with our team today and they can provide you with a full quote including all the accessories that you may need for customisation and installation.

Here at Vistafolia, we put the customer first. Very rarely, our product may miss the mark and therefore we are very happy to accept returns for the product if it is faulty. If you need to return parts of your order for any reason, please get in touch straight away and our team of experts will be able to assist you.

Absolutely! Our team of experts work with clients day in day out to deliver great results, while always being mindful of the available spend. If you’re looking to create your own replica living wall without breaking the bank, send over some details to info@vistafolia.com and let our team take care of it for you.