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FREQUENTLY ASKED QUESTIONS
How long will shipping take?
The time it takes for you to receive your Vistafolia order depends on a few different variables. Shipping may be as fast as next day delivery for a few panels but larger orders may take slightly longer. The ease of access to the location may also affect timescale eg. distance from distributor, living in a rural environment with little infrastructure etc.
If you would like an understanding on how long your order will get to you, give us a call and speak to our wonderful sales team and they can give you a better indication and can also make any special arrangements to help fit around your schedule. Call us on 02073851020 or drop us an email at info@vistafolia.com.
Do you offer samples?
Yes, we do offer samples of Vistafolia Artificial Green Wall Panels. We understand this is a big investment for anyone and that is why we are more than happy to offer you as much help and guidance as possible. Here at Vistafolia we are very confident in the quality of our Artificial Living Wall panels that we are certain that you’ll love it too. You will then be able to see first-hand the careful design that goes into our Green Wall panels and what makes us the leaders of innovation in our field. To find out more about purchasing one, please give our wonderful sales team on +44 2073851020. However, if you’re still not ready for that sample or still short of ideas, please download our brochure here. Hopefully that will offer you plenty of inspiration!
Do you accept returns?
Here at Vistafolia, we put the customer first. Very rarely, our product may miss the mark and therefore we are very happy to accept returns for the product if it is faulty. If you need to return parts of your order for any reason, please get in touch straight away and our team of experts will be able to assist you.
Please note that it is the customer’s responsibility to cover the cost of returning the product to Vistafolia.
Do you deliver outside the UK?
Yes, Vistafolia do deliver outside of the UK. We actually deliver anywhere in the world. However, please note that the delivery costs will vary with each order depending on certain factors including but not limited to:
- Quantity
- Location
Please do get in touch with our fantastic sales team and they can help you navigate these costs so that you aren’t paying over the odds. You can reach them on +442073851020.
Address: Unit 6, Trade City, Lyon Way, Frimley, Camberley, United Kingdom
Do you offer trade pricing?
We have various options available to professionals, commercial clients and trade customers. Contact us today to find out what we can do for you.
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