Terms & Conditions

These Terms and Conditions (“Terms”) apply to the supply of all products by Vistafolia Limited (incorporated in England under number 09356464 with registered office at Unit 6, Trade City, Lyon Way, Frimley, GU16 7AL, United Kingdom) (Vistafolia).

By placing an Order, the Customer agrees to be bound by these Terms to the exclusion of all other terms and conditions, including any referenced on the Customer’s documentation.

The Customer’s attention is drawn in particular to clause 15.

1. Interpretation

1.1 Definitions:

Contract: the contract for the supply of the Products which is subject to these Terms and comprised as set out in clause 2.

Contract Price: the price agreed for the Products as stated in the Order Confirmation and including any agreed Expenses.

Customer’s Premises: the Customer’s trading address as set out in the Order Form.

Delivery Note: a document produced by Vistafolia or the appointed carrier of the relevant Products to the Customer at the Delivery Point.

Delivery Point: the Customer’s Premises or such other location as the Customer specifies on the Order Form and which has been accepted by Vistafolia in the Order Confirmation.

Expenses: any out-of-pocket costs incurred by Vistafolia in fulfilling an Order which are chargeable as part of the Contract Price, including (without limitation):

(a) postage, packaging, carriage, freight, and handling charges;
(b) insurance;
(c) currency conversion and banking charges applicable to the payment method used;
(d) value added tax or any other applicable sales tax in the country in which Vistafolia is resident; and
(e) any customs, import or other duties charged in respect of the sale and importation of Products into the country in which the Customer is resident or the Delivery Point is located.

Guarantee Period: the period, as published by Vistafolia or otherwise communicated by Vistafolia to the Customer, for which Vistafolia warrants performance of the Products following installation in accordance with clause 3.

Intellectual Property Rights: all copyright, database rights, topography rights, design rights, trade marks, trade names, utility models, patents, domain names and any other intellectual property rights of a similar nature (whether or not registered) subsisting anywhere in the world in or associated with the Products.

Invoice: an invoice raised by Vistafolia in accordance with clause 6.3.

List Prices: the prices for the Products provided by Vistafolia from time to time as may be varied in accordance with clause 6.2, but excluding any Expenses.

Order: an order for Products submitted by the Customer to Vistafolia and accepted by Vistafolia in accordance with clause 2.4.

Order Confirmation: an order confirmation document sent by Vistafolia to the Customer, agreeing to fulfil the Order and identifying the relevant Order by its Order Reference.

Order Form: a written order in a form reasonably acceptable to Vistafolia sent by the Customer to Vistafolia, requesting the supply of Products or confirming an oral order for Products.

Order Reference: the reference applied to an Order Form by Vistafolia on receipt of that Order Form.

Products: artificial green wall panels and installations and such other products as may be sold by Vistafolia from time to time.

Specification: the specification of the Products published by Vistafolia on its website or otherwise made available to the Customer.

1.2 Reference to a clause, paragraph or Schedule is to a clause, paragraph or Schedule of or to the Contract, unless the context requires otherwise.

1.3 A reference to one gender includes a reference to the other gender.

1.4 Words in the singular include the plural and in the plural include the singular.

1.5 A reference to a person includes an incorporated or unincorporated body.

1.6 A reference to a statute or statutory provision is a reference to it as it is in force for the time being taking account of any amendment, extension, or re-enactment and includes any subordinate legislation for the time being in force made under it.

1.7 Unless the context otherwise requires, the words including and include and words of similar effect shall not be deemed to limit the general effect of the words which precede them.

1.8 The headings in the Contract are for ease of reference only and shall not affect its construction or interpretation.

2. Contract

2.1 The Contract for the supply of the Products shall be comprised of:

(a) the Specifications;

(b) the Order Confirmation; and

(c) these Terms.

In the event of any contradiction between the above documents: the Specifications take priority over the Order Confirmation; the Order Confirmation takes priority over these Terms.

2.2 An Order shall be treated as an offer by the Customer to contract with Vistafolia, but shall not be binding on the Customer until accepted by Vistafolia in accordance with clause 2.4. Vistafolia may, at its sole discretion, accept amendments to an Order after acceptance.

2.3 Vistafolia shall apply an Order Reference to each Order received from the Customer and inform the Customer of the Order Reference as soon as reasonably practicable. Each party shall use the Order Reference to identify each Order from the time at which the Order Reference is known to it.

2.4 Vistafolia shall, at its discretion, accept the Order using an Order Confirmation and such Order Confirmation shall be treated as acceptance of the Customer’s Order.

2.5 Vistafolia shall arrange delivery of the Products in accordance with the Customer’s instructions on the Order Form and the provisions of the Contract, provided that the Customer shall be liable to pay for all Expenses incurred by Vistafolia in complying with such instructions. Such Expenses shall be included on the Invoice for the relevant Products.

3. Guarantee

3.1 Vistafolia warrants that all Products supplied to the Customer pursuant to the Contract will:(a) on delivery, conform in all material respects to the Specification; and (b) subject to clause 3.4 below, undergo no material degradation during the Guarantee Period.

All other warranties or conditions (whether express or implied) as to quality, condition, description, compliance with sample or fitness for purpose (whether statutory or otherwise) other than those expressly set out in the Contract are excluded from the Contract to the fullest extent permitted by law.

3.2 The Customer shall be entitled to reject any quantity of the Products which do not comply with the warranty in clause 3.1(a), provided that any purported rejection is made no later than seven days from the date of delivery in accordance with clause 4.5.

3.3 In the event that any of the Products do not comply with the warranty in clause 3.1(b), Vistafolia shall repair or replace the non-compliant Products at no charge to the Customer (but provided that clause 3.1(b) shall only apply to replacement Products during the original Product Lifetime of the non-compliant Products).

3.4 The warranty set out in clause 3.1(b) is (i) conditional on the Products being installed in the United Kingdom or, if installed elsewhere, in a location where typical weather conditions are equivalent to those prevailing in the United Kingdom (in each case, as averaged over the ten years prior to installation) and (ii) excludes fading within the AATCC Gray Scale for Color Change Rating stated in the Specification. In all other locations, the Product Lifetime is an indication only and is not guaranteed.

3.5 The remedies set out above are the sole remedies for breach of the warranties.

4. Delivery Of The Products

4.1 Vistafolia will have fulfilled its contractual obligations in respect of each delivery provided that the quantity actually delivered is no greater than 10% more or less than the quantity specified on the Order Form. The Customer shall pay for the actual quantity delivered.

4.2 Delivery of the Products shall take place at the Delivery Point. Acceptance of any change to the Delivery Point requested by the Customer shall be at Vistafolia’s sole discretion and the Customer shall be liable for any additional Expenses incurred by Vistafolia as a result of such change. Vistafolia shall arrange for suitable transport to the Delivery Point. On delivery, Vistafolia (or its appointed carrier) shall provide the Customer with such export documents as are necessary and which the Customer is unable to prepare together with a Delivery Note.

4.3 Delivery or performance dates in relation to the supply by Vistafolia of Products are approximate only and, unless otherwise expressly stated, time is not of the essence for delivery of the Products.

4.4 Vistafolia may effect delivery in one or more instalments.

4.5 The Customer shall, within seven days of the arrival of each delivery of the Products at the Delivery Point, give written notice of rejection to Vistafolia on account of any defect by reason of which the Customer alleges that the Products delivered do not comply with the Warranty and which was apparent on reasonable inspection.

4.6 If the Customer fails to give notice as specified in clause 4.5 then, except in respect of any defect which is not one which would be apparent on reasonable inspection, the Products shall conclusively be presumed to comply with the Warranty and, accordingly, the Customer shall be deemed to have accepted the delivery of the Products in question and Vistafolia shall have no liability to the Customer with respect to that delivery (except in relation to liability for any latent defects).

4.7 If the Customer alleges that any Products are defective, it shall, if so requested by Vistafolia, return the relevant Products (unaltered and unrepaired) to Vistafolia for inspection as soon as possible and at its own risk and expense.

4.8 If the Customer rejects any delivery of the Products which do not comply with the Warranty, Vistafolia shall, within fourteen days of Vistafolia accepting that the Products do not comply with the Warranty:(a) supply replacement Products which comply with the Warranty, in which event Vistafolia shall be deemed not to be in breach of the Contract or have any liability to the Customer for the rejected Products; or(b) notify the Customer that it is unable to supply replacement Products, in which case the Customer shall be entitled to obtain a full refund of any sums paid to Vistafolia..

4.9 Vistafolia’s reasonable decision as to whether the Products comply with the Specification shall be final.

5. Import Licences

The Customer is responsible for obtaining, at its own cost, such import licences and other consents in relation to the Products as are required from time to time and, if required by Vistafolia, the Customer shall make those licences and consents available to Vistafolia prior to the relevant shipment.

6. Prices And Payment

6.1 The Customer shall pay Vistafolia for the Products in accordance with the provisions of this clause 6.

6.2 The List Prices may be varied from time to time by Vistafolia on giving 30 days’ notice to the Customer. The Contract Price shall be the latest version of the List Prices for the Products that has been notified to the Customer at least 30 days before the delivery date unless Vistafolia has expressly agreed some other price with the Customer.

6.3 Unless Vistafolia has expressly agreed otherwise, Vistafolia shall invoice the Customer for the Contract Price prior to shipping the Products (when supplied from stock) or manufacturing the Products (when made to order) and the Customer shall pay the invoice in full prior to delivery or manufacturing being commenced (as the case may be)..

6.4 The Customer shall pay to Vistafolia the total amount of each Invoice in pounds sterling by wire transfer to the bank account nominated by Vistafolia in writing within seven days of the date of the relevant Invoice, notwithstanding that delivery may not have taken place and that property in the Products has not passed to the Customer.

6.5 All amounts of money referred to in the Contract shall be interpreted as being amounts exclusive of value added tax, any similar sales tax or any tax that replaces such sales taxes. Any such tax payable in relation to any such amounts shall be paid in addition to those amounts. If the Customer is required under any applicable law to withhold or deduct any amount from the payments due to Vistafolia, the Customer shall increase the sum it pays to Vistafolia by the amount necessary to leave Vistafolia with an amount equal to the sum it would have received if no such withholdings or deductions had been made.

6.6 All amounts due to Vistafolia under the Contract shall become due immediately if the Contract is terminated or novated despite any other provision.

6.7 The time for payment shall be of the essence and no payment shall be deemed to have been made until Vistafolia has received payment in cleared funds.

6.8 If the Customer does not make payment on or before the date on which it is due, interest shall be payable on the overdue amount at the rate which is the rate in force pursuant to the provisions of the Late Payment of Commercial Debts (Interest) Act 1998 from time to time. Interest shall be payable at this rate both before and after any judgment is made against the Customer until the date on which payment in cleared funds is received in full, including all accrued interest.

6.9 The Customer shall make all payments due under the Contract without any deduction by way of set-off, counterclaim, discount or otherwise.

7. Title And Risk

7.1 Risk in and responsibility for the Products shall pass to the Customer once they have been delivered to the carrier appointed to deliver the Products to the Delivery Point.

7.2 Subject to clause 7.4, ownership of the Products shall not pass to the Customer until Vistafolia has received payment in full of all monies owed by the Customer to Vistafolia.

7.3 Until ownership of the Products passes to the Customer, the Customer shall hold the Products on the following terms:

(a) the Products shall be stored separately from other goods held by the Customer and shall be clearly identifiable as the property of Vistafolia;

(b) the Products shall not be mixed with other goods or altered in any way;(c) the Products shall be adequately stored and maintained in a satisfactory condition; and

(d) each Product shall be insured for an amount at least equal to its List Price and any proceeds of the insurance policy shall be held on trust for Vistafolia in a separate account in the joint names of Vistafolia and the Customer. The Customer shall not mix the insurance proceeds with any other money or pay the proceeds into an overdrawn bank account. The Customer shall account to Vistafolia for the proceeds accordingly and make good any shortfall in the amount due to Vistafolia.

7.4 The Customer may resell (but may not deal in any other way with) the Products to a third party and pass good title to that third party on the following terms:(a) the sale is in the ordinary course of the Customer’s business; and(b) the Customer holds the proceeds of any resale on trust for Vistafolia in a separate account in the joint names of Vistafolia and the Customer and does not mix them with any other money or pay the proceeds into an overdrawn bank account.

The Customer shall account to Vistafolia for the proceeds accordingly and shall make good any shortfall in the amount due to Vistafolia.

7.5 The Customer shall lose its rights to possession and resale of the Products if:(a) the Customer becomes subject to any of the events in clause 11.1(b) to clause 11.1(g); or(b) the Contract terminates and the Customer does not pay all outstanding amounts under the Contract within 30 days; or(c) the Customer suffers any legal or equitable execution to be levied on its property.

7.6 The Customer grants to Vistafolia an irrevocable licence for Vistafolia, its agents and employees to enter any premises where the goods of the Customer are stored to ascertain whether any Products are stored there and to inspect, count and recover them.

7.7 The Customer shall register any necessary charge over money or goods and take such other steps as are necessary to give effect to this clause 7 at the request of Vistafolia.

8. Changes

8.1 Vistafolia may, immediately on giving written notice to the Customer:(a) for any reason discontinue the production of any Products; and(b) alter the Specification of any of the Products, provided that the alteration does not materially adversely affect the performance or quality of the Products.

8.2 Vistafolia may, on giving written notice to the Customer, elect to alter the Specification of any of the Products otherwise than in accordance with clause 8.1(b). Where the Customer has placed an Order and Vistafolia has accepted that Order using an Order Confirmation, and the Specification of any of the Products contained in that Order are varied in accordance with this clause 8.2, the Customer may cancel the part of the Order that relates to the varied Products only.

8.3 Vistafolia may, on giving written notice to the Customer, amend the Order Confirmation to exclude from the Contract one or more of the Products as it thinks fit otherwise than in accordance with clause 8.1(a). Where the Customer has placed an Order and Vistafolia has accepted that Order using an Order Confirmation, and any of the Products contained in that Order are excluded from the Contract, the Order shall automatically be varied to exclude such excluded Products.

9. Intellectual Property Rights

9.1 The Customer acknowledges that:(a) the Intellectual Property Rights are Vistafolia’s (or its licensor’s) property;(b) nothing in the Contract shall be construed as conferring any licence or granting any rights in favour of the Customer in relation to the Intellectual Property Rights. Vistafolia asserts its full rights to control the use of its trade marks within the EEA and the Customer shall assist Vistafolia as required in preventing parallel importers from diluting Vistafolia’s rights; and(c) any reputation in any trade marks affixed or applied to the Products shall accrue to the sole benefit of Vistafolia or any other owner of the trade marks from time to time.

9.2 The Customer shall not repackage the Products and/or remove any copyright notices, confidential or proprietary legends or identification or safety warnings from the Products or their packaging.

9.3 The Customer shall not use (other than pursuant to the Contract) or seek to register any trade mark or trade name (including any company name) which is identical to, confusingly similar to or incorporates any trade mark or trade name which Vistafolia owns or claims rights in anywhere in the world.

9.4 If at any time it is alleged that the Products infringe the rights of any third party or if, in Vistafolia’s reasonable opinion, such an allegation is likely to be made, Vistafolia may at its option and its own cost:(a) modify or replace the Products in order to avoid the infringement; or (b) procure for the Customer the right to continue using the Products; or (c) repurchase the Products at the price paid by the Customer.

9.5 The Customer shall promptly and fully notify Vistafolia of:(a) any actual, threatened or suspected infringement of any Intellectual Property Rights which comes to the Customer’s notice; and(b) any claim by any third party that comes to the Customer’s notice that the sale or advertisement of the Products infringes the rights of any person.

9.6 The Customer agrees (at Vistafolia’s request and expense) to do all such things as may be reasonably required to assist Vistafolia in taking or resisting any proceedings in relation to any infringement or claim referred to in clause 9.5.

9.7 In the event of any claim, proceeding or suit by a third party against the Customer alleging an infringement of any Intellectual Property Right connected with the Products, Vistafolia shall defend the Customer at Vistafolia’s expense, subject to:(a) the Customer promptly notifying Vistafolia in writing of any such claim, proceeding or suit; and(b) Vistafolia being given sole control of the defence of the claim, proceeding or suit,and provided that Vistafolia shall not be liable for infringements to the extent that they arise out of or in connection with modifications to the Products made by anyone except Vistafolia or its authorised representative, or out of use or combination of the Products with products or third party materials not specified or expressly approved in advance in writing by Vistafolia, or where the claim, proceeding or suit arises from Vistafolia’s adherence to the Customer’s requested changes to the Specification or from infringing items of the Customer’s origin, design or selection.

9.8 Vistafolia shall reimburse the Customer with an amount equal to any cost, expense or legal fees incurred at Vistafolia’s written request or authorisation and shall indemnify the Customer against any liability assessed against the Customer by final judgement on account of an infringement described in clause 9.7.

10. Confidentiality

10.1 Each party undertakes to the other to keep confidential all information (written or oral) concerning the business and affairs of the other which it has obtained or received as a result of discussions leading up to entry into the Contract, or which it has obtained during the course of the Contract, except any information that is:(a) subject to an obligation to disclose under law, or that is required to be disclosed by any competent regulatory authority, by notice or otherwise; or(b) already in its possession other than as a result of a breach of this clause 10; or(c) in the public domain other than as a result of a breach of this clause 10.

10.2 Each party undertakes to the other to take all steps that are necessary from time to time to ensure compliance with the provisions of this clause 10 by its employees, agents and subcontractors.

11. Termination

11.1 Either party may terminate the Contract by giving written notice to the other party if any of the following events occurs:(a) the other party commits a breach of the Contract which (in the case of a breach capable of remedy) has not been remedied within 30 days of the receipt by the other of a notice specifying the breach and requiring its remedy; or(b) a winding-up order or bankruptcy order is made against the other party; or(c) the other party passes a resolution or makes a determination for it to be wound up (without a declaration of solvency/except for the purposes of amalgamation or reconstruction, the terms of which have been previously approved in writing by the other party); or(d) the other party has appointed to it an administrator or an administrative receiver; or(e) an incumbrancer takes possession, or a receiver, manager or administrative receiver is appointed, of the whole or any part of the other party’s assets;(f) the other party ceases or suspends payment of any of its debts, or is unable to pay its debts within the meaning of section 123 of the Insolvency Act 1986; or(g) any arrangement, compromise or composition in satisfaction of its debts is proposed or entered into; or(h) the other party ceases, or threatens to cease, to carry on business; or(i) any event analogous to those described in clause 11.1(b) to clause 11.1(g) occurs in relation to the other party in any jurisdiction in which that other party is incorporated, resident or carries on business.

11.2 On termination or novation of the Contract for any reason and subject as otherwise provided in the Contract to any rights or obligations that have accrued before termination, neither party shall have any further obligation to the other under the Contract.

12. Force Majeure

12.1 Neither party shall be liable to the other, or be deemed to be in breach of the Contract, by reason of any delay in performing, or failure to perform, any of its obligations under the Contract if the delay or failure was beyond that party’s reasonable control (including without limitation fire, flood, explosion, epidemic, riot, civil commotion, any strike, lockout or other industrial action, act of God, war, warlike hostilities or threat of war, terrorist activities, accidental or malicious damage and any prohibition or restriction by any government or other legal authority which affects the Contract and which is not in force on the date of the Contract).

12.2 A party claiming to be unable to perform its obligations under the Contract (either on time or at all) in any of the circumstances set out in clause 12.1 shall notify the other party of the nature and extent of the circumstances in question as soon as practicable.

12.3 This clause 12 shall cease to apply when such circumstances have ceased to have effect on the performance of the Contract and the party affected shall give notice to the other party that the circumstances have ceased.

12.4 If any circumstance relied on by either party for the purposes of this clause 12 continues for more than three months, the other party shall be entitled to terminate the Contract [by giving one month’s notice].

13. Entire Agreement

13.1 The Contract constitutes the entire agreement between the parties in connection with its subject matter and supersedes any previous agreement, warranty, statement, representation, understanding or undertaking (in each case whether written or oral) given or made before the date the Contract by or on behalf of the parties and relating to its subject matter.

13.2 Neither party has relied on any statement, representation, agreement, understanding or promise made by the other except as expressly set out in the Contract.

14. Waiver Of Rights Based On Misrepresentation

14.1 Each party unconditionally waives any rights it may have to claim damages against the other on the basis of any oral or written statement made by the other or by its legal advisers (whether made carelessly or not) that is not set out or referred to in the Contract (or for breach of any warranty given by the other not so set out or referred to), unless such statement or warranty was made or given fraudulently.

14.2 Each party unconditionally waives any rights it may have to seek to rescind the Contract on the basis of any statement made by the other (whether made carelessly or not), unless such statement was made fraudulently.

15. Limitation Of Liability

15.1 Vistafolia’s total liability in contract, tort (including negligence), misrepresentation or otherwise in relation to the Contract shall be limited to the List Price of the Products to which the claim relates.

15.2 Vistafolia shall not be liable to the Customer for:

a) any indirect, special or consequential loss or damage; or(b) loss of data or other equipment or property; or(c) economic loss or damage; or(d) incurring of liability for loss or damage of any nature whatsoever suffered by third parties (including in each case incidental and punitive damages); or(e) any loss of actual or anticipated profit, interest, revenue, anticipated savings or business or damage to goodwill,even if Vistafolia is advised in advance of the possibility of any such losses or damages.

15.3 Vistafolia shall not be liable for any losses arising from the Customer’s subsequent use or misuse of the Products including (without limitation):(a) fair wear and tear;(b) wilful damage;(c) the Customer’s negligence, or that of its agents or employees, or any failure to follow Vistafolia’s instructions as to use or installation of the Products;(d) abnormal working conditions beyond those referred to in the Specification; and(e) any alteration or repair of the Products by any manufacturing process or otherwise, save for any latent defect which means that the Product did not comply with the Specification.

15.4 Vistafolia is not liable for a defect in the Products unless it is notified to Vistafolia within seven days of the date of delivery or, if the defect would not be apparent on reasonable inspection, within three months of the date of delivery.

15.5 The Customer acknowledges and agrees that the List Prices reflect the limitations of liability contained in the Contract.

16. Assignment

The Customer shall not, without the prior written consent of Vistafolia, assign, transfer, charge or deal in any other similar manner with the Contract or its rights or any part of them under the Contract, subcontract any or all of its obligations under the Contract, or purport to do any of the same.

17. Disputes

17.1 Subject as may be provided elsewhere in the Contract, all disputes, differences or questions arising in relation to the Contract shall be referred in the first instance to a senior manager of each party, who shall meet together and attempt to settle the dispute between themselves (acting in good faith) within one calendar month.

17.2 If the senior managers fail to resolve the dispute, it shall be referred to the managing director of each of Vistafolia and the Customer, who shall meet together and attempt to settle the dispute between themselves (acting in good faith) within one calendar month.

17.3 If the managing directors fail to resolve the matter within one calendar month, then either party may refer the dispute to an appropriate court or tribunal, or may (at its discretion) opt for mediation (in which case such an election shall bind the other party until a conclusion is made or the mediator rejects the case).

17.4 Any reference to mediation shall be made in accordance with the procedures of [the Centre for Effective Dispute Resolution (CEDR)]. The mediation shall be conducted by a single mediator appointed by the parties or, if the parties are unable to agree on the identity of the mediator within fourteen (14) days after the date of the request that the dispute be resolved by mediation, or if the person appointed is unable or unwilling to act, the mediator shall be appointed by CEDR on the application of either party. The mediation shall be conducted in English at [the offices of CEDR in. Mediation is without prejudice to the rights of the parties to the injunctive relief or to the rights of the parties in any future proceedings.

18. Cumulative Remedies

Each right or remedy of the parties under the Contract is without prejudice to any other right or remedy of the parties, whether or not such rights or remedies are set out in the Contract.

19. No Partnership Or Agency

Nothing in the Contract shall create, or be deemed to create, a partnership, joint venture or legal relationship of any kind between the parties that would impose liability upon one party for the acts or failure to act of the other party, or authorise either party to act as agent for the other. Save where expressly stated in the Contract, neither party shall have the authority to make representations, act in the name or on behalf of or otherwise bind the other.

20. Severance

The invalidity, illegality or unenforceability of any provision of the Contract, or a provision in any other agreement which is identical to one in the Contract, shall not affect the other provisions and the agreement shall be given effect as if the invalid, illegal or unenforceable provision had been deleted and replaced with a provision with a similar economic effect to that intended by the parties if this can be achieved by another clause.

21. Amendment And Waiver

21.1 No variation of the Contract shall be effective unless it is made in writing, refers specifically to the Contract and is signed by both of the parties.

21.2 No waiver of any term, provision or condition of the Contract shall be effective, except where it is clearly made in writing and signed by the waiving party. No waiver of any particular breach of the Contract shall be held to be a waiver of any other or subsequent breach.

21.3 No omission or delay on the part of any party in exercising any right, power or privilege under the Contract shall operate as a waiver by it or of any right to exercise it in future or of any other of its rights under the Contract.

21.4 The rights and remedies arising under, or in connection with, the Contract are cumulative and, except where otherwise expressly provided in the Contract, do not exclude rights and remedies provided by law or otherwise.

22. Third Party Rights

No person who is not party to the Contract shall have any right to enforce any term of the Contract.

23. Notices

23.1 Any notice or other communication to be given under the Contract shall be in writing and in the English language and may be delivered by hand or sent by pre-paid post (by airmail post if to an address outside the country of posting) or fax to the relevant party at that party’s registered office.

23.2 Any notice or document shall be deemed served:(a) if delivered by hand, at the time of delivery unless delivered after 5.00 pm in which case they shall be given on the next day (other than Saturday or Sunday) on which the banks are ordinarily open for business in the City of London (Working Day);(b) if posted, two Working Days after posting (five Working Days if sent by airmail post); and(c) if sent by fax, at the time of transmission printed on the transmission confirmation sheet provided that an error free transmission report has been received by the sender and if the time of transmission is after 5.00 pm on a Working Day or at any time on a day that is not a Working Day the notice shall be deemed to have been received at 9.00 am on the next Working Day.

23.3 Notices under the Contract shall not be validly served by e-mail.

24. Survival Of Obligations

Any of the provisions of the Contract that are expressed to take effect in whole or in part on or after termination, or are capable of having effect after termination, shall remain in full force and effect despite termination.

25. Governing Law And Jurisdiction

25.1 The Contract shall be governed by and construed in all respects in accordance with English law. For the avoidance of doubt, the United Nations Convention on the International Sale of Goods shall not apply to the Contract.

25.2 Subject to clause 17, the parties submit to the exclusive jurisdiction of the courts of England and Wales.

25.3 It is the Customer’s obligation to acquaint itself and to comply with all applicable requirements and restrictions imposed by law or by governmental and other authorities or corporations relating to the possession, use, import, export, or resale of the Products. It is the Customer’s obligation to ensure that no Products are exported or imported in violation of the laws of any jurisdiction into or through which the Products are transported during the course of reaching the Delivery Point. Where necessary, the Customer shall inform Vistafolia at a reasonable time before delivery of any documents which it is necessary for Vistafolia to provide in order to allow export of the Products in compliance with the laws of any relevant jurisdiction.

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Thomas Campbell
Thomas Campbell

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Based on 89 Reviews

Brilliant product & service

Absolutely perfect! Great service and advice. Realistic, well packaged, easy to install. We customised the panels ourselves to fit purpose, which was very easy. Highly recommend😃

A huge shout out to Anthony and Ric, from Vistafolio, who were absolute gems to work with. I had no idea about this company when I googled them, and I am grateful to say they were professional and super-efficient to work with. This particular job is a corporate one, and we are all loving our new green wall in our boardroom. Great quality, great service. Thumbs UP! Happy customer. :)

I absolutely love our green wall! It’s made such a huge difference in the back garden , it’s an instant endorphin boost. The Vistafolia team were utmost professionals. High quality product, fast installation, worth every penny.

Great product. Fantastic Service. Recommended

Fantastic service and quality thrilled with my green wall

The Vistafolia panels and colour boxes have created a beautiful garden feature from what was previously a brick wall 'eye-sore' (see before photo). Excellent delivery times and brilliant customer service, so pleased we have just ordered some more!

I am absolutely obsessed with my purchases from vistafolia. I ordered 2 boxes of flowers to fill my window boxes. The quality is incredible. They look so real and even smell like a garden centre. The customer service is fantastic and I will definitely be ordering some more soon.

Thrilled! Looks absolutely fantastic and has surpassed my expectations. Makes such a difference looking out from my study onto a balcony with greenery rather than metal panels! Ric’s suggestion for the white colour box was spot on – really lifts the greenery. Installation process was seamless and the guys were great. Highly, highly recommend.

Very helpful and very professional! Thank you for my wonderful panels!

I got curious with the adds on fb about vertical garden wall by vista folia.. i researched with other competetor but vista folia captured my attention with its realistic foliage and it would be a great addition to my garden...it really lookes beautiful in contrast with the real plants i have.. it made it complete...i will have another part of the garden to be installed ... thanks to tim who i always communicate with if i have queries he's always accomodating... thank you vista folia... my wife love it too...

Amazing company! We have just installed 2 plant walls in our new office. Fantastic quality and mega responsive/organised team when it comes to each step of the process. Highly recommend.

Great product, excellent customer service, and professional skilful installation. Very happy to recommend.

Check out the website. So realistic

Brilliant service. Flexible, friendly and creative. And fabulous product. Transformed our terrace completely. The hedge looks stunning, the colour boxes being a beautiful feature.

To say I’m happy is an understatement! I found the perfect look I needed for my outside shower. I can’t recommend Vistafolia enough. The service I received was impeccable. A special shout out to Tim who explained the product so well, Ric who came out to the property to show me the product and measure up the area, and last but not least the installation team Dan and Nick who were excellent . They explained each step and also made sure I was happy with the end result. A smooth, stress free installation and any questions asked along the way was happily answered and explained. No hassle! What more can one ask for! I almost bought elsewhere until I came across this company who thankfully advised me that they could install this type of artificial living wall with a metal back frame to the size I required unlike the advice I got elsewhere. I’m so thankful that I didn’t buy a cheaper option out there as I really wouldn’t have achieved this look! Thank you!

Amazing product, pre-sales and installation services. Very courteous team who were respectful of our home throughout. Meticulous and careful installation. Could not be happier with outcome, service and product.

Vista Folia have been extremely helpful throughout and provided us with an excellent product. We throughly enjoyed bringing the wall to life with these amazingly convincing boxes full of foliage and the final outcome was stunning! Very happy client!

My Vistafolia green wall looks fantastic. I have to remind myself it's not real! It has transformed a boring brick wall which I look out onto while I'm washing up into something lovely. Very good customer service too - well-informed and helpful.

thanks for the great job

The team was fantastic. They arrived on time. It was raining, but they worked through the rain and did a fabulous job. Had some trouble with my neighbour and they went above and beyond to sort that out and make her side look pretty too. Would recommend them any day.

Extremely happy with the final product and service provided by Vistafolia in particular a big thank you to Ric and Tim. The project was delayed but throughout the whole process the team were great and supportive- answering my many questions will very sensible options. The final result is impressive and we have added our personal touch with a Ganesh statue that looks sublime.

Great company, very professional and efficient. I am very happy with the final result. I recommend.

We found Vistafolia's Lush Green green wall product to be of the highest quality. It was naturalistic and easy to install. Customer service was excellent and the end result is very impacting. It was key that the product had a good fire rating and clear supporting documentation. We would use Vistafolia and their products again.

Vistafolia did an awesome job of turning my small yard into a place of beauty. Amazing!

We love our Vistafolia wall! I wouldn't hesitate to recommend them, very helpful and speedy service, and the guys working on the wall were incredibly clean and polite!

Very efficient and professional from survey to installation and finished walk looks amazing

I am so thrilled that I picked Vistafolia. Our roof terrace looks amazing with the combination of the foliage panels and cedar panelling. The whole process could not have been simpler and the team worked hard and paid such attention to detail during the installation. I would thoroughly recommend them.

My experience with Vistafolia has been positive as they provided me with great service and the people we dealt with were very friendly and professional. I am happy with the outcome from Vistafolia as the packaging and the delivery was efficient and quick. I would definitely recommend this company for all your green wall needs.

The quality of the product exceeded my expectations and the customer service was outstanding. Would highly recommend.

A fantastic product and delightful service. Would highly recommend. I am now busy looking for more walls to cover!

Incredibly simple, efficient and professional team from start to finish. And what a beautiful result - no video or brochure does these green walls any justice.

Although our project was quite small in scope, the team at Vistafolia were very friendly and professional to deal with. Any questions we had were quickly dealt with and we are really pleased with the results of our green wall and garden boxes. The plants and colours look great!

We are so pleased with our Vistafolia Green Wall. It looks absolutely fantastic and has completely changed our garden. The team provided an excellent service and would highly recommend the product.

How nice it is to do business with a company that values your business; that responds promptly; whose workers turn up on time and are very polite, hard-working and courteous and whose product looks amazing. Vistafolia is one such company. The staff are amazing and we are delighted with the gorgeous transformation that the Green Wall has made to our garden.

Extremely happy with the service. We had two panels fitted and the guys couldn't be more helpful. They turned up on time and did a fantastic job with the installation. The product itself is fantastic, very realistic and no more watering. Would highly recommend Vista Folia

I have recently worked with the Vistafolia team on a couple of projects, including a contemporary domestic garden and a large central London commercial site. In both cases, the team were extremely professional, knowledgeable and reliable and I was confident that the projects were in safe hands from start to finish. With the latter commercial project, the team had to work under extremely difficult circumstances on a busy site with numerous other contractors, but remained patient, polite and focussed, even as the deadline loomed. Vistafolia is a great product, which lends itself to numerous applications and clients are always excited by the results. Big thanks to Ric and the team!

Great place

We had panels fitted onto walls at a commercial property. Vistafolia gave great customer service from the day we walked in to the showroom to after we had the foliage installed. Friendly, helpful and informed. I would recommend them to anyone in a heartbeat. The final finish looks excellent. We are very happy.

Vistafolia transformed our garden and we have been so pleased with the results. The team are very professional, accommodating and happy to assist with maintenance where needed. A pesky fox had caused some damage so Vistafolia despatched Ric to resolve the issue and he was incredibly obliging and got the job done efficiently and effectively! We would highly recommend them to anyone.

The team at Vistafolia were fantastic from start to finish. They came and did a site visit and explained all of my options, the sales team were friendly and didn’t try to give me the hard sell, and the installation team left me with an amazing green wall. I can’t recommend them highly enough.

The team at Vistagreen were brilliantly responsive and so quick to sort out what we needed. The process went smoothly from start to finish and the completed product looks fantastic. Can't recommend them highly enough.

Great communication and customer service throughout the sales process, and the product is excellent quality and looks fantastic. Really pleased with the result.

Just wow! The green wall has transformed a dismal space. Great service, I totally recommend this product & company

From start to finish the customer care was outstanding with immediate responses to my questions via email and the telephone. The quality of the product and the effect when finally put in place was superb, a visual delight. A five star company one I will certainly be using again.

These look so real! We have put some panels up in our home gym and they look great.

It has been a delight dealing with VistaGreen from beginning to end of the project. Fast and accommodating team who delivered a great finished result. Extremely happy with our new office decoration.

Quick turnaround, very accommodating, fantastic high quality product, friendly customer service

Great product and service :)

I spent a lot of time researching for a Vertical Garden, and finally decided on using Vista Green. Before I proceeded, I went to their Offices/Store Warehouse to double check the quality etc. I dealt with Tim, who was so helpful, knowledgeable and patient, and offered an on-site Survey, which I accepted. The Surveyor, Rik, was professional and he was able to sort out a quote very quickly. The Vertical Garden was installed last week, and it looks amazing. The guys fitting were an absolute pleasure to have working at your home, and we are so happy to have had chosen Vista Green. I have absolutely no problem in recommending this Company to anyone - Thank you to all the Team!