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FREQUENTLY ASKED QUESTIONS
What is a living wall?
A living wall is a vertical garden that offers a new dimension to an unused space. Whether you are looking to re-invent a small space within your home; or you are looking to really upscale your commercial property; Vistafolia offer the world’s number 1 artificial green wall system.
Our Artificial living walls are ultra-realistic, packed with a variety of foliage to give it a lush, vibrant look. Vistafolia Artificial Living walls are easy to install with our state-of-the-art fixings. Complimented by a variety of Colour boxes that give your artificial living wall more colour and depth.
Lastly, our walls are designed to last. With world-leading Fire and UV certificates, they are safe to use in any environment and their longevity is unmatched. They require very little maintenance, just a little bit of dusting or a light hosing to keep up appearances. Because of this, the artificial living walls are very versatile and can be used for households, gardens, retail, commercial, healthcare and much more. For more information on our Vistafolia Artificial Living Walls, visit our About Us page.
What does a Vistafolia wall look like once installed?
You can get a really good flavour of our products in our Gallery and by seeing our Case Studies. You might also want to check out our Instagram. One of the biggest selling points of Vistafolia is that no two green wall installations are the same, through use of our Colour & Texture Boxes.
How to install an artificial living wall?
You can install a Vistafolia artificial living wall yourself. Vistafolia offers all the fixings you need to mount your panels onto the wall of your choice. The amount of fixings and panels are calculated during a quote with our brilliant sales team, which then means all you have to do is attach it to the wall and start mounting the panels. You can find a lot more information on our Guides page which offers more in-depth information on our technical data, installation guides, cleaning manuals and how to get the most out of your vertical garden wall.
However, please also remember that we do have a dedicated technical team that can fit your new artificial garden wall to the exact requirements that you desire. You can find out more about this service here.
Alternatively, if you really are unsure, why don’t you pop down to our showroom and a member of the technical team can give you a little workshop on how to do it effectively and safely. Parking is free and right outside the showroom. Pop in!
Showroom Address: Unit 6, Trade City, Lyon Way, Frimley, Camberley, United Kingdom
Are the Vistafolia artificial wall panels UV stable?
Our Vistafolia Artificial Living Walls are fully UV (Ultraviolet) tested and certified and therefore are able to sustain UV radiation in even the warmest environments.
We are the market leaders when it comes to the durability of UV within our green walls. UV radiation is the energy produced by the sun that we, while invisible to the human eye, can have damaging effects on certain plastics. Other products don’t have the same UV certifications as Vistafolia and therefore their products aren’t as UV stable as ours and the vast majority cannot evidence any form of testing certification. UV degredation is cumulative so sadly it does not simply come and go. Don’t worry though, UV radiation does not cause any harmful damage to our living walls and that’s why we warranty them for 5 years, longer than any other product on the market.
Are Vistafolia green panels fireproof?
How long will shipping take?
The time it takes for you to receive your Vistafolia order depends on a few different variables. Shipping may be as fast as next day delivery for a few panels but larger orders may take slightly longer. The ease of access to the location may also affect timescale eg. distance from distributor, living in a rural environment with little infrastructure etc.
If you would like a better understanding on how long your order will get to you, give us a call and speak to our wonderful sales team and they can give you a better indication and can also make any special arrangements to help fit around your schedule. Call us on 02073851020 or drop us an email at info@vistafolia.com.
Do you accept returns?
Here at Vistafolia, we put the customer first. Very rarely, our product may miss the mark and therefore we are very happy to accept returns for the product if it is faulty. If you need to return parts of your order for any reason, please get in touch straight away and our team of experts will be able to assist you.
Please note that it is the customer’s responsibility to cover the cost of returning the product to Vistafolia.
Do you offer trade pricing?
Do you deliver outside the UK?
Yes, Vistafolia do deliver outside of the UK. We actually deliver anywhere in the world. However, please note that the delivery costs will vary with each order depending on certain factors including but not limited to:
- Quantity
- Location
Please do get in touch with our fantastic sales team and they can help you navigate these costs so that you aren’t paying over the odds. You can reach them on +442073851020.
Address: Unit 6, Trade City, Lyon Way, Frimley, Camberley, United Kingdom
Do you offer an installation service?
Yes we offer a nationwide installation service. You can find out more here or you can email us on info@vistafolia.com or call us at 02073851020 and discuss your requirements with our team of green wall experts
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